Enhanced customer experience with Genesys Cloud CX

Build a powerful communication solution with DIDWW and Genesys

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Why should you connect DIDWW services with Genesys?

  • Extensive global reach

    Access to Phone Numbers in 80+ countries available for immediate activation.

  • Powerful SIP Trunking

    Carrier-grade quality two-way SIP trunks for enterprise communications.

  • Local dialing

    Premium quality local routes with guaranteed CLI and Emergency Services.

  • Genesys solution partner

    Ready for instant interconnection with any business.

  • Genesys contact center solution

    Unify all your customer and agent experiences across phone, email, chat, text and social channels.

  • Voice quality

    High standards of reliability and availability with excellent voice quality.

  • Flexible configuration

    Various VoIP trunk configuration options for enhanced communications.

  • Self-service User Portal

    The DIDWW User Panel for full control over the configuration, management and monitoring of your services.

  • Emergency Calling

    DID Numbers routed to the relevant PSAP for safety and compliance.

Extensive global reach

Access to Phone Numbers in 80+ countries available for immediate activation.

Enhanced communications with DIDWW and Genesys

DIDWW
Genesys
Genesys Cloud CX is a suite of cloud-based services and applications that provide a way for organizations to work more efficiently by supplying collaboration, communications, and contact center services for their business.
This partnership makes it easy for DIDWW and Genesys customers to expand their local or international business communications by leveraging the operator’s extensive coverage of Local, National, Mobile and Toll Free virtual Phone Numbers in over 80 countries, along with two-way SIP trunking and SMS messaging.

VoIP use cases for your business

Learn what you can build with DIDWW cloud
communications

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    Why do customers choose DIDWW?

    The VoIP platform for telecommunication and business professionals

    Compliant two-way SIP Trunking, everywhere

    Compliant two-way SIP Trunking, everywhere

    Full global compliance in 80 countries and 5123 areas. Readily available Landline, Mobile and Toll Free Phone Numbers and two-way local SIP Trunking. Licensed or directly partnered with a local carrier in every country.

    Trusted by professionals

    • Nat Rudy

      C3ntro Telecom

      Carrier Interconnection Manager

      C3ntro Telecom

      “Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”“Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”

    • Dragan Gajovic

      Air Serbia

      IT Service Manager

      Air Serbia

      “We had a very fast integration with our IP voice system and their accessible and open procedures helped us reach our goals. During our contact center transition from an in-house solution to outsource solution, there weren’t any outages. The onboarding process was simple, fast and with substantial assistance.”“We had a very fast integration with our IP voice system and their accessible and open procedures helped us reach our goals. During our contact center transition from an in-house solution to outsource solution, there weren’t any outages. The onboarding process was simple, fast and with substantial assistance.”

    • Andriy Azarov

      Nectar Desk Inc.

      CEO

      Nectar Desk Inc.

      “Virtual numbers and Phone Systems are essential parts of our offering, therefore DIDWW is one of the key components in our infrastructure. They have great support and high quality service. We became a client of DIDWW when we were very small, but still were treated in a proper way and were able to discuss business conditions, which helped our growth.”“Virtual numbers and Phone Systems are essential parts of our offering, therefore DIDWW is one of the key components in our infrastructure. They have great support and high quality service. We became a client of DIDWW when we were very small, but still were treated in a proper way and were able to discuss business conditions, which helped our growth.”

    Nat Rudy

    C3ntro Telecom

    Carrier Interconnection Manager

    C3ntro Telecom

    “Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”“Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”

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    Are you ready to
    remove the boundaries?

    Create or expand your cloud telecommunications

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    Get more from DIDWW

    The platform for telecommunication professionals

    Extensive DID coverage

    All types:

    • Local Numbers
    • National Numbers
    • Toll Free Numbers
    • UIFN
    • Mobile Numbers
    • Shared Cost Numbers
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    Extensive DID coverage

    All types:

    • Local Numbers
    • National Numbers
    • Toll Free Numbers
    • UIFN
    • Mobile Numbers
    • Shared Cost Numbers

    Telecom services

    Key services:

    • Two-way SIP Trunking
    • Two-way SMS
    • Flexible Capacity options
    • Emergency Calling
    • Global Phone Number Porting
    • Voice Forwarding and SMS Delivery
    • Cloud Fax services

    Professional tools

    Key solutions:

    • API
    • Self-service user portal
    • Number porting tool
    • Number selection tool
    • Business phone.systems™

    Solutions for operators

    Key advantages:

    • API for automation
    • Reliability
    • Compliance
    • Wholesale pricing
    • Porting
    • Scalability
    • Quality

    Enterprise communications

    All industries:

    • Health
    • Finance
    • Logistics
    • Aviation
    • Retail
    • Tourism
    • Your business

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